TERMS OF SERVICE

Last Updated: August 16, 2026

OVERVIEW

Welcome to AuntZoe's PetCare. The terms “AuntZoe's PetCare,” “we,” “us,” and “our” refer to FORNATE LLC, doing business as AuntZoe's PetCare.

We operate this website, online store, and related digital and physical products, memberships, content, tools, features, and services collectively referred to as the “Services.”

Our store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer the Services.

These Terms of Service (“Terms”) govern your access to and use of the Services and your purchases from AuntZoe's PetCare.

By accessing the Services, creating an account, placing an order, purchasing a digital product, or enrolling in a recurring membership, you agree to these Terms and our Privacy Policy and Refund Policy.

If you do not agree to these Terms, you must not use the Services.

Nothing in these Terms limits any consumer right that cannot lawfully be waived under applicable federal, state, or local law.

SECTION 1 — ELIGIBILITY AND ACCOUNTS

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater, to make purchases or enroll in a paid membership through the Services.

You agree to provide accurate, current, and complete information when creating an account or placing an order.

You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.

Accounts and digital-product access are intended for the purchasing customer and may not be sold, transferred, sublicensed, or commercially shared unless we expressly authorize otherwise.

The Services are not directed to children under 13.

SECTION 2 — PRODUCTS AND SERVICES

AuntZoe's PetCare may offer digital products, downloadable ebooks, spreadsheets, trackers, templates, checklists, educational materials, memberships, physical merchandise, and other pet-care-related products and services.

Product descriptions and features may be updated as our products evolve.

We make reasonable efforts to accurately describe the products offered through the Services. However, digital previews, device displays, mockups, colors, formatting, and physical-product appearance may vary depending on device settings, manufacturing differences, or other factors.

We reserve the right to modify or discontinue products or services, subject to applicable law and any existing customer rights.

SECTION 3 — PET HEALTH, VETERINARY, AND EDUCATIONAL DISCLAIMER

AuntZoe's PetCare provides educational, informational, organizational, and pet-care planning materials.

Our products and Services are not veterinary medical services and are not intended to diagnose, treat, cure, mitigate, or prevent any disease, injury, or medical condition.

Nothing provided through AuntZoe's PetCare should be interpreted as a substitute for examination, diagnosis, treatment, emergency care, nutritional formulation, or other advice from a qualified veterinarian or other appropriately licensed animal-health professional.

Results vary between individual animals. We do not guarantee that use of any guide, tracker, routine, protocol, recipe, checklist, or other product will extend a dog's lifespan, prevent illness, improve a particular medical condition, or produce any specific health outcome.

If your dog experiences a sudden, severe, persistent, or concerning symptom, suspected poisoning, injury, breathing problem, uncontrolled bleeding, collapse, seizure, or other emergency, contact a qualified veterinarian or emergency veterinary service promptly.

Emergency first-aid information provided through our products is educational only and should not delay professional veterinary care.

You remain responsible for determining whether any information, routine, food, treat, supplement, activity, or other recommendation is appropriate for your individual dog.

SECTION 4 — DIGITAL PRODUCTS AND LICENSE

Digital products may include ebooks, PDFs, spreadsheets, Google Sheets templates, trackers, downloadable files, digital vaults, checklists, and other electronically delivered materials.

Unless otherwise stated, digital products are provided under a limited, personal, non-exclusive, non-transferable, revocable license for your personal or household use.

Purchasing a digital product does not transfer ownership of the underlying copyright, trademarks, designs, software, or intellectual property.

You may download, access, print, and use purchased digital products for your own personal or household purposes.

You may not resell, redistribute, upload publicly, sublicense, reproduce for commercial purposes, share access commercially, remove proprietary notices, or otherwise exploit our digital products without prior written permission.

Access instructions are normally delivered electronically to the email address or customer account associated with the purchase.

You are responsible for providing a valid email address and maintaining access to the device, software, or third-party platform reasonably necessary to use the digital product.

SECTION 5 — ORDERS

Submitting an order constitutes an offer to purchase the products or services shown in your order.

We may accept, decline, limit, or cancel an order where reasonably necessary, including because of suspected fraud, unauthorized payment, pricing or listing error, product unavailability, violation of these Terms, or legal or regulatory requirements.

Your order is accepted when we confirm the transaction or provide access to the purchased product or service.

You are responsible for reviewing your order, price, recurring-payment terms where applicable, email address, and other purchase information before completing checkout.

Purchases are intended for personal or household use unless we expressly authorize commercial use.

SECTION 6 — PRICES, DISCOUNTS, AND PROMOTIONS

Prices are displayed before purchase and may change from time to time.

The price applicable to your transaction is the price clearly presented to you when you complete the purchase.

Taxes and other mandatory charges will be disclosed as required.

Promotions, discount codes, introductory offers, bundles, sale prices, and limited-time offers may be subject to additional conditions disclosed with the promotion.

Any comparison price, former price, percentage discount, or savings representation we advertise is intended to reflect a genuine comparison and not an artificially created reference price.

If promotional terms conflict with these Terms, the specific promotional terms will control for that promotion.

SECTION 7 — REAL HEROES CLUB RECURRING MEMBERSHIP

Real Heroes Club is an automatically renewing subscription membership.

Unless a different promotional price is clearly disclosed to you before enrollment, the current membership price is $29.99 per month.

By enrolling in Real Heroes Club and providing the required affirmative consent at checkout, you authorize AuntZoe's PetCare or its payment processor to charge your selected payment method $29.99 each month until you cancel.

Your membership automatically renews monthly unless canceled before the next billing date.

The recurring price, billing frequency, automatic-renewal nature of the membership, and cancellation terms will be disclosed before we obtain your authorization to enroll.

Real Heroes Club does not require a long-term commitment beyond each paid billing period.

Membership features, content, discounts, or benefits may evolve over time. We will provide notice of material changes where required by applicable law.

SECTION 8 — MEMBERSHIP CANCELLATION

You may cancel Real Heroes Club at any time.

If you enrolled online, we will provide an online method that allows you to cancel your recurring membership without requiring you to make a telephone call or engage in unnecessary retention steps.

You may also contact us at auntzoepetcare@outlook.com regarding membership cancellation or billing questions.

Cancellation prevents future recurring charges after the effective cancellation date.

Unless otherwise stated or required by law, cancellation takes effect at the end of the billing period that has already been paid, and you may continue using applicable membership benefits until that period expires.

We will not intentionally continue charging a membership after a valid cancellation request has become effective.

Where required by applicable law, we may send renewal reminders, price-change notices, trial-conversion notices, or other recurring-billing disclosures.

If we offer a free or discounted trial in the future, the duration of the trial, the date recurring charges begin, the recurring price, and the method for avoiding the charge will be clearly disclosed before enrollment.

SECTION 9 — REFUNDS AND RETURNS

Purchases are subject to our Refund Policy, available at [REFUND POLICY LINK], which is incorporated into these Terms.

Unless a product page expressly provides more favorable terms, eligible one-time digital-product purchases are covered by our voluntary 14-Day Money-Back Guarantee, measured from the date of purchase.

The 14-Day Money-Back Guarantee applicable to one-time digital products does not automatically apply to Real Heroes Club recurring membership charges unless expressly stated in the membership offer.

Membership charges for an already-started billing period are generally non-refundable except where required by law, where we determine that an incorrect or unauthorized billing error occurred, or where we expressly agree otherwise.

Eligible physical products may be returned within the period and subject to the conditions stated in our Refund Policy.

Any “final sale” restriction will apply only where it is clearly disclosed before purchase and permitted by applicable law.

Nothing in our Refund Policy limits any non-waivable consumer rights.

SECTION 10 — PHYSICAL PRODUCT SHIPPING AND DELIVERY

This section applies only to products requiring physical shipment.

Shipping estimates shown through the Services are estimates unless expressly stated otherwise.

We will make reasonable efforts to ship orders within the timeframe represented at the time of purchase.

If we cannot ship within a promised timeframe, we will handle the delay, cancellation rights, and refund as required by applicable law.

If no shipment timeframe is represented, shipping will be handled within the timeframe required by applicable law.

Shipping-carrier delays, customs delays, severe weather, natural disasters, and other events outside our reasonable control may affect delivery.

Risk of loss and title to physical merchandise pass as provided under applicable law. Nothing in this section limits your rights relating to merchandise that is not delivered.

SECTION 11 — INTELLECTUAL PROPERTY

The Services and our original content, including our brand names, logos, trademarks, product names, written content, ebooks, trackers, templates, graphics, illustrations, photographs, videos, layouts, designs, and other proprietary materials, are owned by or licensed to AuntZoe's PetCare and are protected by applicable intellectual-property laws.

“AuntZoe's PetCare,” our logos, product names, designs, and associated branding may not be used without our prior written permission except as permitted by law.

Nothing in these Terms transfers ownership of our intellectual property to you.

You may not copy, sell, redistribute, reproduce, republish, create commercial derivative works from, scrape for commercial reuse, or commercially exploit our proprietary materials except where we have expressly authorized such use.

Shopify and third-party trademarks remain the property of their respective owners.

SECTION 12 — CUSTOMER REVIEWS, FEEDBACK, AND USER CONTENT

We support customers' right to share honest opinions regarding AuntZoe's PetCare and its products and services.

Nothing in these Terms prohibits, restricts, penalizes, or discourages you from posting an honest consumer review or other lawful assessment of your experience.

You retain ownership of original content you create.

If you voluntarily submit content directly through a feature of our Services that is intended for publication or display by us, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, and display that submitted content in connection with operating and promoting the Services, to the extent permitted by law.

This license does not transfer ownership of your content to us and does not apply to independent reviews you post on third-party platforms merely because they mention AuntZoe's PetCare.

You represent that content you directly submit to us does not unlawfully infringe another person's rights.

We may remove content from our own Services where permitted by law, including content containing private information, unlawful material, harassment, spam, malware, or content that is clearly false or misleading.

We do not require reviews to be positive.

Any incentive offered for submitting a review will not be conditioned on the review expressing a particular positive or negative sentiment.

SECTION 13 — VIRTUAL CHARACTERS AND AI-ASSISTED CONTENT

“Aunt Zoe” is a virtual brand character used in AuntZoe's PetCare branding, storytelling, educational presentation, and marketing.

Visual depictions of Aunt Zoe or other brand imagery may be created or enhanced using artificial intelligence, digital editing, or other creative tools.

Aunt Zoe is not represented as a real veterinarian, licensed medical professional, independent expert, or actual customer unless we expressly and truthfully identify such a real person and their qualifications.

The use of a virtual character does not change the educational nature of our pet-care content or the veterinary disclaimer contained in these Terms.

We will not knowingly present a fabricated or AI-generated person as a genuine customer testimonial or genuine independent expert endorsement.

SECTION 14 — ANIMAL-WELFARE AND SOCIAL-IMPACT STATEMENTS

From time to time, AuntZoe's PetCare may operate or support animal-welfare initiatives or state that certain purchases contribute to feeding, supporting, or helping dogs in need.

When such a campaign is offered, the material terms of the initiative will be described in the relevant offer, campaign, or informational page.

We will not knowingly represent that a specific number, percentage, donation amount, charitable recipient, meal count, or other measurable contribution exists unless we have a reasonable basis for that representation.

Unless expressly stated otherwise, purchases from AuntZoe's PetCare are commercial purchases and are not represented as tax-deductible charitable donations.

SECTION 15 — THIRD-PARTY SERVICES, LINKS, AND TOOLS

The Services may integrate or link to services operated by third parties, including Shopify, payment processors, Google, spreadsheet platforms, email providers, analytics services, or other technology providers.

Third-party services are governed by their own terms and privacy practices.

We are not responsible for the availability, accuracy, security, or independent conduct of third-party websites or services that we do not control.

Use of any third-party platform is at your discretion and subject to that provider's terms.

SECTION 16 — RELATIONSHIP WITH SHOPIFY

AuntZoe's PetCare is powered by Shopify, which enables us to provide ecommerce functionality.

Any sale or purchase made through our Store is made directly between you and AuntZoe's PetCare.

Shopify is not the seller of AuntZoe's PetCare products and is not responsible for our products, content, representations, customer service, or fulfillment except to the extent Shopify separately provides services directly to you under its own terms.

SECTION 17 — PRIVACY

Our collection, use, disclosure, retention, and protection of personal information are governed by our Privacy Policy available at [PRIVACY POLICY LINK].

Because our Services are hosted and supported by third-party providers including Shopify, certain information may also be processed by those providers in accordance with their applicable privacy policies and agreements.

Please review our Privacy Policy before using the Services.

SECTION 18 — ERRORS, INACCURACIES, AND AVAILABILITY

Occasionally, information relating to pricing, promotions, product descriptions, availability, or other aspects of the Services may contain an error or omission.

Where permitted by law, we may correct such errors and update information.

If a material pricing or listing error affects an order, we may cancel the affected order and provide an appropriate refund where required.

We will not use this provision to avoid honoring a valid offer after acceptance where applicable law prevents us from doing so.

SECTION 19 — PROHIBITED USES

You may use the Services only for lawful purposes.

You may not use the Services to violate law, infringe intellectual-property rights, impersonate another person, transmit malware, commit fraud, interfere with security features, obtain unauthorized access, harvest personal information unlawfully, or commercially exploit our proprietary content without permission.

Automated access that materially disrupts the Services, circumvents technical protections, or violates applicable law is prohibited.

Nothing in this section is intended to prohibit lawful consumer reviews, lawful security research, legally protected activity, or conduct that cannot lawfully be restricted.

SECTION 20 — SUSPENSION AND TERMINATION

We may suspend or terminate access to an account or Service where reasonably necessary because of fraud, security concerns, nonpayment, abuse, unlawful activity, material violation of these Terms, or other legitimate business or legal reasons.

Termination does not eliminate obligations incurred before termination.

Provisions that by their nature should survive termination, including intellectual-property, payment, disclaimers, limitations of liability, and dispute provisions, will continue to apply.

SECTION 21 — DISCLAIMER OF WARRANTIES

Except for any express guarantee we specifically provide and except where prohibited by law, the Services and products are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, we disclaim implied warranties to the extent those warranties may legally be disclaimed.

We do not guarantee uninterrupted access to the website or digital platforms and do not guarantee that every feature will operate without interruption or technical error.

Nothing in this section excludes or limits an express guarantee we have made to you or a warranty or consumer right that applicable law does not permit us to disclaim.

SECTION 22 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, AuntZoe's PetCare, FORNATE LLC, and their officers, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from use of the Services or products.

To the fullest extent permitted by law, our aggregate liability arising from a purchase or use of the Services will not exceed the amount you paid to AuntZoe's PetCare for the product or service giving rise to the claim during the twelve months preceding the event giving rise to liability.

This limitation does not apply to liability that cannot legally be limited or excluded, including where applicable law provides otherwise.

The educational materials provided through AuntZoe's PetCare are not substitutes for professional veterinary care, and you remain responsible for decisions regarding your animal's health, nutrition, emergency treatment, and safety.

SECTION 23 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless AuntZoe's PetCare, FORNATE LLC, and their affiliates, officers, employees, contractors, and service providers from third-party claims arising from your unlawful misuse of the Services, your material violation of these Terms, or your infringement of another person's rights.

This obligation does not apply to losses caused by conduct for which we cannot lawfully disclaim responsibility.

SECTION 24 — SEVERABILITY

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.

The remaining provisions will continue in effect.

SECTION 25 — WAIVER AND ENTIRE AGREEMENT

Failure to enforce a provision of these Terms does not constitute a permanent waiver of that provision.

These Terms, together with policies and offer-specific terms incorporated by reference, constitute the agreement governing your use of the Services and purchases from AuntZoe's PetCare.

Where an offer contains specific terms that conflict with these general Terms, the more specific offer terms will govern that transaction unless prohibited by law.

SECTION 26 — ASSIGNMENT

You may not assign your contractual rights or obligations under these Terms without our prior written consent where such consent may lawfully be required.

We may assign our rights or obligations in connection with a merger, acquisition, corporate reorganization, sale of assets, or similar business transaction, subject to applicable law.

SECTION 27 — GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws of the State of Wyoming and applicable federal law, without regard to conflict-of-law principles, except to the extent that mandatory consumer-protection laws of your state or jurisdiction apply regardless of this choice of law.

Subject to any non-waivable consumer rights or jurisdictional requirements, disputes relating to these Terms may be brought in courts having jurisdiction in Sheridan County, Wyoming.

Nothing in this section deprives a consumer of rights or remedies that applicable law does not permit the consumer to waive.

SECTION 28 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our Services, business operations, technology, or legal requirements.

The current version will be posted on this page with the updated effective date.

Where required by applicable law, we will provide additional notice before a material change becomes effective.

Changes to these Terms will not retroactively authorize recurring charges or materially alter an existing paid subscription without any notice or consent required by applicable law.

SECTION 29 — CONTACT INFORMATION

Questions about these Terms, orders, refunds, membership billing, or cancellation may be directed to:

AuntZoe's PetCare
Fornate LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States

Email: auntzoepetcare@outlook.com