Shipping policy
SHIPPING & DIGITAL DELIVERY POLICY
Last Updated: August 16, 2026
This Shipping & Digital Delivery Policy explains how products purchased from AuntZoe's PetCare are delivered.
AuntZoe's PetCare offers primarily digital products, but we may also offer physical merchandise from time to time.
Please review the product page before purchasing to determine whether a product is digital, physical, or includes both digital and physical components.
DIGITAL PRODUCTS
Digital products do not require physical shipping.
Digital products may include:
- Ebooks and PDF guides;
- Google Sheets templates;
- Health trackers;
- Vet visit organizers;
- Checklists;
- Digital vaults;
- Printable resources;
- Digital bundles; and
- Other downloadable or electronically accessible products.
Unless otherwise stated on the product page, digital products are made available electronically after successful payment.
Access may be provided through:
- An order-confirmation page;
- A download link;
- An email sent to the email address used at checkout;
- A customer account; or
- Another digital-delivery method clearly disclosed at purchase.
No shipping charge applies to products that are delivered entirely digitally.
Customers are responsible for providing a correct and accessible email address at checkout.
If you do not receive your digital product, please first check your spam, junk, and promotions folders.
If you still cannot locate your order or download instructions, contact:
Please include your name, order number, and the email address used to place the order.
DIGITAL PRODUCT ACCESS
Digital access may require an internet connection and compatible software or a third-party platform such as Google Sheets.
Where a product uses a third-party platform, instructions for accessing or copying the applicable template will be provided with the product.
AuntZoe's PetCare is not responsible for interruptions caused by a customer's device, internet service, email provider, or third-party platform that is outside our reasonable control, but we will make reasonable efforts to help customers access products they have validly purchased.
PHYSICAL PRODUCTS
When AuntZoe's PetCare offers physical merchandise, the applicable product page or checkout will provide information concerning available shipping methods, shipping charges, and expected shipping or delivery timing.
Any shipping timeframe specifically presented on the product page, advertisement, checkout, or order confirmation is the timeframe applicable to that order, subject to any disclosed qualification.
We make reasonable efforts to ship physical orders within the timeframe represented when the customer places the order.
FREE SHIPPING PROMOTIONS
From time to time, qualifying physical products or orders may include Free Tracked Shipping or another free-shipping promotion.
Where free shipping is offered, the applicable terms, geographic restrictions, order requirements, or excluded shipping methods will be disclosed with the offer.
Free shipping affects the shipping charge only and does not necessarily mean expedited shipping unless expressly stated.
Digital-only purchases do not require shipping and therefore do not incur physical shipping charges.
TRACKING INFORMATION
Where tracking is available for a physical shipment, tracking information will normally be provided by email after the order has been dispatched.
Tracking information may take time to become active after the carrier receives the shipment.
Carrier scans and estimated delivery dates are controlled by the applicable carrier and may update during transit.
SHIPPING DESTINATIONS
Available shipping destinations are shown at checkout.
We reserve the right to limit physical-product shipping to certain countries, states, regions, territories, or addresses where permitted by law.
If we cannot fulfill an accepted physical-product order to the shipping address provided, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund.
SHIPPING ADDRESSES
Customers are responsible for entering a complete and accurate shipping address.
Please review your shipping information carefully before completing checkout.
If you notice an error after placing an order, contact us as soon as possible at:
We will make reasonable efforts to update an address before shipment, but we cannot guarantee that a shipping address can be changed after an order has entered fulfillment.
SHIPPING TIMEFRAMES
Any specific shipping timeframe advertised for a physical product represents our expected shipment timing based on information reasonably available when the offer is made.
If no specific shipping timeframe is stated for a physical-product order, we will ship within the period required by applicable U.S. law.
Estimated delivery dates supplied by a carrier after shipment are estimates and may be affected by carrier operations, weather, customs, transportation interruptions, holidays, or other circumstances outside our reasonable control.
SHIPPING DELAYS
If we learn that we cannot ship a physical order within the timeframe originally represented to you, we will provide any notice, revised shipping information, cancellation option, and refund rights required by applicable law.
Where required, customers will be given an opportunity to either:
- Consent to the revised shipping timeframe; or
- Cancel the affected unshipped order and receive a refund.
We will not substitute store credit for a cash or original-payment-method refund where applicable law requires a monetary refund.
INTERNATIONAL SHIPPING
Where international shipping is available, delivery times may be affected by:
- Customs processing;
- Import inspections;
- Local carrier operations;
- Public holidays;
- Cross-border transportation; and
- Other events outside our reasonable control.
Unless expressly stated otherwise at checkout, the customer may be responsible for customs duties, import taxes, VAT, brokerage charges, or other government-imposed charges applicable in the destination country.
Any such charges are separate from the product price and shipping charge collected by AuntZoe's PetCare unless expressly stated otherwise.
LOST, MISSING, OR UNDELIVERED PACKAGES
If tracking indicates that your package has not arrived or appears to be lost in transit, contact us at:
Please provide:
- Your full name;
- Order number;
- Shipping address; and
- Tracking number, if available.
We will review the shipment information and work with the applicable carrier where appropriate.
Nothing in this policy limits any rights you may have under applicable law concerning merchandise that was not delivered.
PACKAGES MARKED DELIVERED
If tracking shows that a physical package was delivered but you cannot locate it:
- Confirm that the shipping address on your order is correct.
- Check around the delivery location.
- Check with household members, neighbors, reception desks, mailrooms, or building management where applicable.
- Allow reasonable time for carrier tracking to update where a premature delivery scan may have occurred.
- Contact the carrier where appropriate.
- Contact AuntZoe's PetCare if the package remains missing.
We will review the circumstances and available tracking information to determine the appropriate next step.
DAMAGED OR INCORRECT PHYSICAL ORDERS
If a physical product arrives damaged, defective, or materially different from the item ordered, contact us as soon as reasonably possible at:
Please provide:
- Your order number;
- A description of the issue; and
- Photographs of the product and packaging where reasonably possible.
We will review the issue and provide an appropriate resolution consistent with our Refund Policy and applicable law.
RETURNS AND REFUNDS
Shipping-related returns and refunds are governed by our Return & Refund Policy, available here:
[REFUND POLICY LINK]
Our return policy is separate from any cancellation or refund rights that may arise because an unshipped physical order cannot be shipped within the promised timeframe.
ORDER CANCELLATIONS
For physical orders, contact us as soon as possible if you would like to request cancellation.
We cannot guarantee voluntary cancellation after an order has already entered fulfillment or been shipped.
This does not limit cancellation rights that may apply under our Refund Policy or applicable law.
Digital products that have already been electronically delivered are governed by our Digital Product Refund Policy rather than our physical-order cancellation procedures.
CONTACT US
For shipping, delivery, tracking, or digital-access questions:
AuntZoe's PetCare
FORNATE LLC
30 N Gould St, STE R
Sheridan, WY 82801
United States
Email: auntzoepetcare@outlook.com